Hi there. How can we help?

Your plan is tied to the email address you used at checkout. Open LeanEra, and it will ask for that address the first time you launch it.

1. 1Download and open LeanEra from the App Store or Google Play.
2. 2Tap Settings in the tab bar.
3. 3Tap Activate plan.
4. 4Enter your checkout email and tap Activate.

On that last screen you can also scan the activation code from your receipt email. If the plan doesn't appear straight away, pull to refresh — syncing can take a moment.

We can move your plan across. Write to us with the address you paid with and the address you want it on, and we'll sort it out — normally within one business day.

A plan activates on one account at a time. Entering your email on a new phone moves your access to it — your plan, history and progress come with you. It does not create a second seat.

In the app: Settings → Manage subscription. You can also cancel from your Apple ID settings. Either way it takes a couple of taps and you do not need to contact us first.

Cancelling stops future renewals. You keep full access to the end of the period you have already paid for — nothing is cut off early.

Apple bills you at the start of each period and renews automatically unless you cancel at least 24 hours before the period ends. Introductory prices apply to the first period only, then the standard rate.

Refunds are handled by Apple, under their policy, because Apple took the payment. Request one from Report a Problem in your Apple account, or ask us and we will point you at the right form.

We cannot issue a refund on Apple's behalf, but we can chase it with you if it stalls.

From what you tell us at sign-up: height, current and goal weight, date of birth, fitness level, focus areas and the equipment you own. Those numbers set your calorie target and the shape of your sessions.

Yes — log a weigh-in and your targets move with you. You can also edit any of it directly in Settings → Personal details, including goal weight, fitness level, focus areas and step goal.

Nothing breaks and nothing is lost. There is no streak to protect. The plan picks up where you are rather than where you were supposed to be.

No. Tell LeanEra what you have — including nothing — and sessions are built from exercises you can actually do. Add equipment later and the library widens automatically.

Open the scanner from the calorie tracker and point your camera at the plate. LeanEra estimates the calories and macros and drops the meal into the right slot for the day.

Scanner figures are estimates. Don't rely on them where accuracy is medically important, such as insulin dosing.

Try again in better light with the whole plate in frame. If it still can't read it, add the item by hand — tap Add food and search for it, or enter the calories directly.

Yes. Steps and activity sync both ways, so you are not logging the same walk twice. Grant access the first time you're asked, or later from Settings → Connect to Apple Health. You can revoke it any time in iOS Settings.

They are processed to estimate calories and macros. We do not use them to target advertising and we do not sell them. Camera access is only ever requested when you open the scanner.

Settings → Personal details → Delete account. Your personal and health data is erased within 30 days, apart from records we are legally required to keep, such as transaction records.

Deleting your account does not cancel an active subscription. Cancel that first, or it keeps renewing through Apple.

Yes. Write to us and we'll send an export of everything held against your account, normally within 30 days.